As Managers/Leaders one of the biggest challenges we face is getting bottoms up buy-in from our team to do what we want them to do—this is especially true for Frontline Managers.
Getting buy-in largely boils down to whether your team is COMPLIANT or COMMITTED.
Compliant means “inclined to obey the rules” or “conforming to requirements.”
Committed means “being dedicated to a cause” or “an agreement or pledge to do something in the future.”
From a performance perspective, the difference between the two is like night and day…
And the difference primarily comes down to ONE thing: Choice
Does your team believe that they have a choice in the matter—or do they believe that they’re being told what to do?
Sociologists refer to this as “Agency” which refers to the thoughts and actions taken by people that express their own individual power.
Simply put: No one likes to be told what to do, which is why they’re compliant—and not committed.
If you want to move your team from Compliance to Commitment:
1. Change your approach
2. Stop telling your people what to do
3. Get your team to set their own weekly goals and help them achieve them